Bangert, Inc., a 40-year construction software reseller and Business Partner for Timberline and Sage, has overhauled its approach to software implementation. After four decades of providing key software solutions to construction companies, it was clear that the traditional methods of software implementation were outdated, expensive and time consuming. As such, Bangert introduced a next generation approach to software deployment: The Bangert Way for Sage Intacct Construction and Sage Construction Management.
This strategy is deeply rooted in the company’s understanding of what drives customer success: knowledge transfer over billable hours. Chief Operating Officer Reid Bangert says that catalyst in changing its business model comes from direct customer feedback. “When we surveyed our customers, the ones who had the deepest understanding of their software received the most return and are by far the happiest customers we have,” he said.
Bangert’s innovative approach to implementation is structured around three core elements:
- Enablement: Self-guided comprehensive courses at no cost. Bangert Enablement provides foundational, hands-on learning of Sage Intacct to kickstart Deployment, eliminating the forced, outdated sales process.
- Deployment: Sage Intacct customers deploy their system at their own pace with guided live classes and daily Q&As to make sure there are no knowledge gaps as they go from zero to live based on their timeline.
- Refinement: Once live, the customer can finetune Sage Intacct with Bangert’s team of experts to meet its unique needs with custom reports, dashboards, smart events and much more as their business evolves.
Bangert’s change to its business model marks a significant departure from the conventional software implementation methodology, which often entails hundreds of billable hours at substantial hourly rates. Embracing this innovative approach, Sage Intacct customers can now navigate a clear deployment roadmap, experience predictable service costs and access a wealth of resources that are consistently available at their fingertips. “Unlike a traditional implementation where instruction comes by the hour and is gone like the wind, Bangert Deployment is available forever and will be a valuable ongoing resource for our customers,” said CEO and President Kurt Bangert, emphasizing the enduring nature of Bangert’s offerings. This shift underscores the company’s dedication to providing lasting value well beyond the initial setup.
This business model overhaul represents more than just a change in operations; it is a commitment to progress and a reflection of unwavering dedication to customer satisfaction and expertise. Bangert’s move was made possible by the understanding of the construction industry’s demands, recognizing that today’s professionals require agility, depth of knowledge and a software provider that centers on the customer experience above all else. COO Reid Bangert encapsulates this by emphasizing the company’s new direction. “We give our customers the tools, knowledge and confidence to take true ownership of their systems. You buy our knowledge, not our time.”